ERG GDPR PRIVACY POLICY

This privacy policy applies between you, the user of this website and ERG, the owner and provider of this website. ERG takes the privacy of your personal information very seriously. This privacy policy applies to the use of any and all data collected by ERG or provided by you in relation to your use of this website.

DEFINITIONS & INTERPRETATION

1. In this privacy policy, the following definitions are used:

2. Within this privacy policy, unless the context requires alternative interpretation:

   (i). Any singular also includes the plural and vice versa;

   (ii). Any reference to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

   (iii). Any reference to a person includes firms, companies, government entities trusts and partnerships;

   (iv). “Including” is understood to mean “including without limitation”;

   (v). Any reference to any statutory provision includes and modification or amendment of it;

   (vi). Any headings and sub-headings do not form a part of this privacy policy.

THIS PRIVACY POLICY

3. This privacy policy applies only to the actions of ERG and users with respect to this website. This privacy policy does not extend to any websites which can be accessed from this website, including, but not limited to, any links provided to social media websites.

4. For purposes of the applicable Data Protection Laws, ERG is the “data controller”. ERG determines the purpose for which, and the manner in which, your data is processed.

DATA COLLECTED

5. We may collect the following data, including personal data, from you:

   (i). Name;

   (ii). Contact information, such as email addresses and telephone numbers;

   (iii). Demographic information, such as postcode, preferences and interests;

   (iv). IP address (automatically collected);

   (v). Web browser type and version (automatically collected);

   (vi). Operating system (automatically collected);

In all cases, data is collected in accordance with this privacy policy.

HOW DATA IS COLLECTED

6. We collect data in the following ways:

   (i). Data is given to us by you;

   (ii). Data is received from other sources;

   (iii). Data is collected automatically.

DATA THAT YOU GIVE US

7. ERG collects your data in a number of ways, including:

   (i). When you contact us via this website, by telephone, email or through any other means;

   (ii). When you use our services;

In all cases, data is collected in accordance with this privacy policy.

DATA THAT IS RECEIVED FROM THIRD PARTIES

8. ERG will receive data about you from the following third parties:

   (i). Website tracking application.

DATA THAT IS RECEIVED FROM PUBLICLY AVAILABLE THIRD PARTY SOURCES

9. We will receive data about you from the following, publicly available third party sources:

   (i). Facebook & Twitter.

DATA THAT IS COLLECTED AUTOMATICALLY

10. To the extent in which you access this website, we will collect your data automatically, for example:

   (i). We automatically collect information about your visit to this website. This information helps us improve the content and navigation of this website, and includes your IP address, the date, times and frequency of your visit to this website and the way in which you use and interact with the content of this website;

   (ii). We collect your data automatically via cookies, in line which the cookie settings on your web browser. For more information on cookies, and how we use them on this website, please see the section below headed, “Cookies”.

USE OF DATA

11. Any of the collected data may be required by us at any time in order to provide you with the best possible service and experience when visiting this website. Specifically, data may be used for the following reasons:

   (i). Internal record keeping;

   (ii). Improvement of our products or services;

   (iii). Transmission by email of marketing materials that may be of interest to you;

   (iv). Contact for market research purposes which may be done via: email, telephone or mail. This information may be used to customise or update this website.

In all cases, data is collected in accordance with this privacy policy.

12. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances, please see the section below headed, “Your Rights”.

13. For marketing purposes, we need to get your consent, whether via an opt-in or soft-opt-in:

   (i). A soft opt-in is a type of consent which applies when you have previously contacted us, for example, you contact us for further details on a product or service we provide, and we are marketing a similar product or service. Under soft-opt-in consent, we will take your consent as given, unless you opt-out.

   (ii). For any other type of marketing we are required to obtain your explicit consent. This means you are required to take positive and affirmative action when consenting, for example, ticking a box which we provide.

   (iii). If you are not satisfied with this, you have the right to object in certain circumstances, please see the section below headed, “Your Rights”.

WHO WE SHARE DATA WITH

14. We may share your data with the following people or groups, for the following reasons:

   (i). Our employees, agents and/or professional advisors, for contact, administration and marketing purposes.;

In all cases, data is collected in accordance with this privacy policy.

DATA SECURITY

15. We use technical and organised measures to keep your data safe, for example:

   (i). Access to your account is secured with a password and username which is unique to you;

   (ii). All of your data is stored on secure servers.

16. Technical and organised measures include measures to deal with any suspected data breach. If you suspect there has been any misuse, loss or unauthorised access to your data, please contact us immediately via email at: sales@erg-cs.co.uk

17. For detailed information on how to protect your information and your computer devices against fraud, identity theft, viruses and much more, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

DATA RETENTION

18. We will only hold your data on our systems for the period necessary to fulfil the purposes outlined within this privacy policy, unless a longer retention period is required or permitted by law, or until you request that the data be deleted.

19. Even after deletion of data, it may exist on backup or archival media for legal, tax or regulatory reasons.

YOUR RIGHTS

20. You have the following rights in relation to your data:

   (i). Right to access: The right to (i) request copies of the information which we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “unfounded or excessive”. We may refuse your request where we are legally permitted to do so. If we refuse your request, we will provide you with information on the reasons why.

   (ii). Right to correct: The right to have your data rectified if it is not accurate or is incomplete.

   (iii). Right to erase: The right to request the deletion or removal of your data from our systems.

   (iv). Right to restrict the use of your data: The right to block the use of your data by us, or limit how we can use your data.

   (v). Right to data portability: The right to request that we copy, move or transfer your data.

   (vi). Right to object: The right to object to our use of your data, where we use it for our legitimate interests.

21. To exercise any of your above rights, or to withdraw your consent to the processing of your data, (where consent is required), please contact us via email at: sales@erg-cs.co.uk.

22. If you are not satisfied by how we have handled a complaint which has been made in relation to your data, you may be able to refer your complaint to the relevant data protection authority. Within the UK, this is the Information Commissioner’s Office (ICO). The contact details of the ICO can be found at https://www.ico.co.uk.

23. It is important that all data we hold about you is correct and up to date. Please contact us if there are any changes to your data during the period in which we hold it. You can contact us via email at: sales@erg-cs.co.uk.

TRANSFERS OUTSIDE OF THE EUROPEAN ECONOMIC AREA

24. Any data which we collect may be stored and processed outside of the European Economic Area (EEA). This could occur if our servers are hosted in a country which is outside of the EEA, or one of our service providers is situated in a country outside of the EEA. We also share information with our group companies, which may be located in a country outside of the EEA.

25. We will only transfer data outside of the EEA where it is compliant with data protection legislation, and the means of transfer provides adequate safeguards in relation to your data, eg, by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the data is based within the United States of America.

26. To ensure that your data is protected to an adequate level, we have in place a number of safeguards and procedures with the third parties we share your data with. This insures your data is treated in a way that is consistent with the data protection laws by these third parties.

LINKS TO OTHER WEBSITES

27. This website may provide links to other websites. We hold no control over such websites and we are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites, we advise that you read the privacy policy of any other websites before using them.

CHANGES OF BUSINESS CONTROL & OWNERSHIP

28. ERG may grow or contract in scale, which may involve the sale and/or transfer of the control of all or part of ERG. Data provided by you will, where relevant to any part of our business so transferred, be transferred along with that part, with the new owner or new controlling party, under the terms of this privacy policy, being permitted to use the data for purposes for which is was originally provided to us for.

29. We may disclose collected data to a prospective purchaser of our business or any part of it.

30. In any of the above instances, we will take steps to ensure that your privacy is protected to the best of our ability.

COOKIES

31. This website may place and access cookies on your computer. ERG uses cookies to improve your experience when using this website. All cookies have been selected to ensure that your privacy is protected and respected at all times.

32. All cookies used on this website are used in accordance with current UK and EU cookie laws.

33. Before this website places any cookies on your computer, you will be presented with a message bar requesting your consent to allow the placement of those cookies. By giving your content to the placing of cookies, you are enabling ERG to provide a better experience and service to you. You may deny consent if you wish, however certain features of this website may not function as intended.

34. Cookies placed by this website may include:

35. You can choose to enable or disable cookies in your web browser. By default, most web browsers accept cookies, but this option can be changed. For further details, please view the help menu in your web browser.

36. You can choose to delete cookies at any time, however you may lose information that enables you to access this website quicker and more efficiently, including but not limited to, personalisation settings.

37. It is recommended that you keep your web browser up to date and that you view the help menu in your web browser if you are unsure on changing your privacy settings.

38. For more information on cookies, including how to disable them, please refer to www.aboutcookies.org, where you can also find details on how to delete cookies from your computer.

39. Below is a list of cookies which are used on this website. We aim to keep this list up to date, however if you believe we have missed any cookies or there is any discrepancy, please let us know immediately via email at: sales@erg-cs.co.uk

Analytical/Performance Cookies

We use the following analytical/performance cookies:

   (i). Third Party Cookie – for analytical purposes through website tracker

   (ii). Third Party Cookie – for commercial purposes through social media platforms

GENERAL

40. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

41. If any court of competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of any other provisions of this privacy policy will not be affected.

42. Unless otherwise agreed, no delay, act of omission by any party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

43. This agreement is to be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

CHANGES TO THIS PRIVACY POLICY

ERG reserves the right to make changes to this privacy policy as we may deem necessary from time to time, or as may be required by law. Any changes will be posted on the website immediately and you are deemed to have accepted the terms of the privacy policy on your first visit to this website following any changes.

You may contact ERG by email at: sales@erg-cs.co.uk